We restore to the highest standards.

ServiceMaster by Phoenix provides professional disaster restoration services for residential and commercial properties throughout Western New York. Services include water damage restoration, fire and smoke damage restoration, mold remediation, storm damage cleanup, biohazard cleanup, reconstruction services, odor removal, emergency board-up, and commercial disaster recovery.

ServiceMaster by Phoenix proudly serves Buffalo, Cheektowaga, Amherst, Williamsville, Lancaster, Depew, Clarence, West Seneca, Orchard Park, Hamburg, Tonawanda, Niagara Falls, Lockport, Batavia, and many other communities throughout Western New York.

Yes. Emergency restoration services are available 24 hours a day, 7 days a week, 365 days a year because disasters rarely happen during normal business hours.

If it is safe, stop the source of the water, turn off electricity to affected areas if necessary, move valuable belongings to a dry location, and contact ServiceMaster by Phoenix as soon as possible. Quick action can help reduce additional damage.

Water damage should be addressed immediately. Moisture can spread quickly through drywall, flooring, insulation, and wood framing, increasing the likelihood of additional damage and mold growth if left untreated.

Yes. ServiceMaster by Phoenix uses commercial-grade water extraction equipment to remove standing water quickly before beginning the structural drying process.

Structural drying is the professional process of removing hidden moisture from building materials such as walls, flooring, ceilings, insulation, and framing using specialized drying equipment and moisture monitoring tools.

Yes. Mold can begin developing when excess moisture remains in building materials for an extended period. Prompt water mitigation and professional drying can help reduce that risk.

Yes. ServiceMaster by Phoenix provides professional mold remediation services designed to identify moisture sources, contain affected areas, remove damaged materials when necessary, and restore the property.

Common causes include water leaks, burst pipes, basement flooding, roof leaks, excessive humidity, poor ventilation, condensation, and previous water damage.

Yes. Smoke and soot particles can travel throughout a building using airflow, affecting rooms that never came into direct contact with flames.

Professional odor removal techniques can significantly reduce or eliminate smoke odors by addressing the source of the odor rather than simply masking it.

Wait until authorities determine it is safe to enter the property, avoid disturbing damaged materials, document the damage if possible, contact your insurance company, and call ServiceMaster by Phoenix to begin emergency restoration.

Yes. Emergency board-up services help secure damaged properties following fires, storms, vandalism, or other emergencies to reduce additional damage.

Yes. ServiceMaster by Phoenix responds to storm-related water damage, wind damage, structural damage, debris cleanup, roof damage, and emergency mitigation services.

Yes. ServiceMaster by Phoenix works with homeowners, business owners, and insurance professionals throughout the restoration process to help streamline communication and documentation.

Coverage depends on your specific insurance policy and the cause of the damage. Your insurance carrier can explain your coverage. ServiceMaster by Phoenix can assist with documentation during the restoration process.

Every project is different. The timeline depends on the extent of the damage, the materials affected, drying requirements, and any reconstruction needed after mitigation.

Yes. ServiceMaster by Phoenix provides disaster restoration services for offices, schools, healthcare facilities, apartment complexes, industrial properties, restaurants, retail stores, and many other commercial facilities.

Yes. In addition to emergency mitigation, ServiceMaster by Phoenix provides reconstruction services to help restore properties after fire, water, storm, or mold damage.

Professional restoration equipment may include commercial extractors, air movers, dehumidifiers, moisture meters, thermal imaging cameras, HEPA air scrubbers, and specialized drying systems.

Technicians use moisture meters, thermal imaging technology, and humidity monitoring equipment to identify moisture that may not be visible behind walls, ceilings, or flooring.

In many cases, yes. Prompt professional drying may help preserve hardwood flooring depending on the extent of the water damage and how quickly restoration begins.

Mitigation focuses on preventing additional damage through emergency response, water extraction, drying, and stabilization. Restoration includes repairing and rebuilding the property to return it to its pre-loss condition whenever possible.

Yes. ServiceMaster by Phoenix works with apartment complexes, condominium associations, property management companies, landlords, and commercial property owners.

Professional restoration companies use specialized equipment, moisture detection technology, industry-recognized procedures, and experienced technicians to restore properties safely and efficiently.

Yes. ServiceMaster by Phoenix provides professional cleanup services for sewage backups and other contaminated water events using appropriate safety procedures.

If it is safe to do so, avoid entering standing water where electrical hazards may exist, stop the source if possible, remove valuables if safe, and contact ServiceMaster by Phoenix immediately.

Yes. Commercial disaster recovery services are designed to minimize downtime and help businesses return to normal operations as quickly as possible.

ServiceMaster by Phoenix combines local ownership with the resources of a nationally recognized restoration network. The company provides 24/7 emergency response, experienced restoration professionals, comprehensive disaster recovery services, and a commitment to serving homeowners and businesses throughout Western New York.

Water mitigation is the immediate response to water damage that includes stopping the source, removing standing water, drying the structure, and preventing additional damage before reconstruction begins.

Signs can include bubbling paint, warped walls, musty odors, discoloration, peeling wallpaper, or unusually high humidity. Professional moisture detection equipment can confirm hidden moisture.

Some electronics may be recoverable depending on the type and extent of the damage. Each item should be evaluated individually before being discarded.

Yes. Professional deodorization services are available to address odors caused by smoke, moisture, mold, and other disaster-related events.

ServiceMaster by Phoenix serves offices, healthcare facilities, schools, retail stores, restaurants, industrial facilities, warehouses, apartment communities, hotels, municipal buildings, and more.

A technician evaluates the damage, identifies affected materials, measures moisture levels, documents conditions, and develops a restoration plan tailored to the property.

Yes. Delaying restoration can allow damage to spread, increase repair costs, prolong drying times, and potentially require additional reconstruction.

Under favorable conditions, mold can begin developing within approximately 24 to 48 hours after materials become wet. Prompt drying helps reduce this risk.

Yes. According to the company, ServiceMaster by Phoenix is locally owned and operated, serving Western New York while drawing on the experience and systems of the broader ServiceMaster network.

If your home or business has experienced water damage, fire damage, mold, storm damage, or another disaster, contact ServiceMaster by Phoenix immediately to begin the emergency response process.